Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please make sure to mail your items in a box.  Do not mail items in a bubble mailer or soft envelope.  If your items are damaged in transit due to insufficient packaging your items will not be eligible for return.  Returned items may be subject to restocking fees.  Fees will depend on quantity of items purchased.  Restocking fees may be as much as $5 per item.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our contact us page on and send your item to: Union Standard Supply Co., 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Union Standard Supply Co.,

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Please make sure to keep your receipt with tracking information from the shipping carrier you ship from.  In rare cases, mis delivery can occur and tracking information will be important in both verifying you have shipped your package correctly and also help to locate any potential missing packages.

Should your package be lost or missing please contact within 45 days of purchase so we can work with USPS on your behalf to locate the package.  If correct delivery is determined by USPS we must assume theft and you will be responsible for re-purchase should you choose.  If USPS determines miss delivery they will either locate the missing package and/or we will re-ship your package.  If you do not contact us within 45 days of your purchase regarding missing packages we will no longer resume any responsibility regarding such packages.